Our Frequently Asked Questions

New issues are available in your app as soon as they are published. You will need to download them from within your app. We will send you a notification when new issues are available if you have 'Notifications' turned on in your device 'Settings'.

Your subscription will become active within 24 hours of your order being placed. To access your subscription, please download the App from the App Store or Google Play Store. Once you've opened the app, click the menu button in the top left-hand corner and select 'restore purchases'.

On the 'restore purchases' page enter your subscriber number in the box under 'other purchases' and click ‘redeem’. You can find your subscriber number on your welcome email and/or letter, or the paper envelope your magazine arrives in.

Once your subscriber number has been added, the most recent issue will now be available to read. You can read your digital issues live with an internet connection or download them so they are available to read offline.

You can view your downloaded issues by going to the Library Tab and then My Issues, from here you can toggle on ‘Downloads Only’, this will show the issues that you have downloaded. You can then delete issues to clear space on your device.

Yes, you should get instant access to the latest issue published at the time of purchase. Please allow up to 24 hours for your subscription to become active.

Once you’ve received your subscriber number, activate your subscription by clicking the main menu button inside the app (top left corner) and entering your subscriber number on the ‘restore purchases’ page.

To access your digital subscription, please download the App from the App Store or Google Play Store. Open the App click the main menu button in the top left-hand corner. Select ‘restore purchases’ and input your subscriber number.

You can find your subscriber number on your welcome email and/or letter, or the paper envelope your magazine arrives in.

As new issues are published you should be able to download them automatically if they are published within your subscription period. Back issues are not included in your subscription; you will only receive the issues published within your subscription period. Back issues are available to buy individually in the 'All Issues' section of the App.

Unfortunately, this is not available.

The App is free for everyone to download. To download single issues within the App, as and when they become available, you just pay a one issue price.

Double check you have a reliable internet connection on either Wi-Fi or 4G (data charges may apply) Check you have enough available storage on your device - we recommend at least 500MB.

Make sure you download the free app on your new apple device using the same Apple ID that you used to purchase your subscription and you will be given access to any purchases made under that Apple ID account.

You simply need to download the free app on your Android tablet using the same Google Account and you will be given access to any purchases made under that account. We cannot transfer purchases made via iTunes/App Store to an Android device, or vice versa. This is because of the different systems that Apple and Google use to handle their purchases. This is out of our control, but we are always looking for ways to improve this experience for our customers.

Make sure you have a stable internet connection over Wi-Fi, 3G or 4G (additional data charges may apply, please use Wi-Fi where possible). You can archive your issue and download it again. If your issue still doesn't work correctly you can delete the App from your device and install it again. Although this may sound extreme it is often necessary. You won't lose any of your purchases, but you will need to download issues again.

Yes. The issues will always belong to you, but in general they will be restricted to the platform (iOS/Android) on which you purchased them.

Apple Users:
If you have subscribed to the App and have been charged for an issue that should have been included in your subscription package, please contact Apple directly via iTunes using your Apple ID. Unfortunately, we are unable to process refunds on behalf of Apple.

Android Users:
Please use the contact form and provide full details.

Under normal circumstances we request you wait up to 10 days for the UK, 14 days for Europe, 21 days for the US and 28 days for Rest of the World. Extreme weather, postal strikes or Bank Holidays may extend the delivery time

Please ensure you have logged into your My Account before ordering and P&P will be removed at checkout. You must have created an account on buysubscriptions.com before you can action this. Create an Account here. This is for UK orders only

These will be sent out as soon after the date stated on the website under the item as possible

You can do this quickly and securely at www.buysubscriptions.com and search by your favourite magazine title

We are moving! From January 2024 you will no longer be able to access Our Media magazines on buysubcriptions.com. To access all your favourite Our Media magazines visit our new website ourmediashop.com. For any queries and list of magazines affected please see our FAQs or contact us for more information. • www.ourmediashop.com/contact-us

Your magazine subscription will not be affected by the new website launch and your subscriber details will remain the same (including your subscriber number). The only action you will need to take is to register your account on the new website by visiting www.ourmediashop.com/myaccount, so that you can manage your account online should you wish to.Will my credit/debit card payments be changing? There won’t be any change to the way you pay for your subscription, you don’t need to do anything. Payments on your statement will remain the same. https://www.ourmediashop.com/new-site-faqs

You can find all of our magazines and special editions at www.ourmediashop.com.

For any subscriptions relating to Our Media titles you will need to create a new account on ourmediashop.com, click login/register and enter your email address and subscription number, all your subscriptions will appear in your new account area.

There is no change to how you’ll access your digital subscription, you can continue via the app.

No, your subscription number and account details will not be affected, you can register / login to view all

Your statutory rights aren’t affected by the website move, any requests will be processed as normal, in line with our terms & conditions.

For the latest offers please visit www.ourmediashop.com

Yes, you’ll receive any products you’ve already ordered without disruption.

If you have received any communication advising you to renew via buysubscriptions.com, you can now renew your subscription via www.ourmediashop.com/renewal

You can contact us online at https://www.ourmediashop.com/contact-us or by phone on UK: 0333 0162 143* US/Canada: 888-941-5623 (toll free), business hours are 9am-5:30pm EST Monday to Friday Rest of World: +44(0)1604 386267 UK Order lines are open Monday to Friday 9am-5pm GMT. UK Enquiry lines are open Monday to Friday 9am-5pm GMT. *UK calls will cost the same as other standard fixed line numbers (starting 01 or 02) and are included as part of any inclusive or free minutes allowances (if offered by your phone tariff). Outside of free call packages call charges from mobile phones will cost between 3p and 55p per minute

For any of the following magazines, you will continue to manage your subscription at www.buysubscriptions.com/login BBC Easy Cook, BBC Gardeners’ World, BBC Good Food, BBC History Magazine, BBC Match of the Day, BBC Top Gear, olive, Radio Times.